Employment

Position: Associate Production Manager

Location: Glencoe, IL

Department: Production

Classification: Full-Time with Benefits

Salary: starting at $55,000, commensurate with experience

Position Summary

Writers Theatre seeks an Associate Production Manager to join our Production Department. The Associate Production Manager reports to the Director of Production and Facilities and is a vital part of the department as the primary point of contact between the organization and Designers. The Associate Production Manager also participates in institutional planning alongside the Director of Production and Facilities.

Responsibilities

- Lead the design process, aid design team & production heads in planning and execution of designs within budget, and support rehearsal/tech process.

- Coordinate distribution of all technical & designer drawings, scripts, information for program and other materials between Creative Team, Production Department and other departments.

- Facilitate communication of detailed schedules to designers and staff including but not limited to due dates, production milestones, load-in and tech schedules, and other events.

- Schedule & lead production meetings & take and distribute production meeting notes.

- Be present at all technical rehearsals and previews.

- Supervise all Production Department financial transactions, including processing check requests, coordinating production credit card statements, approving payroll, and reconciling cash advances.

- Facilitate and participate in Production Department hiring and onboarding.

- Execute crew and non-union designer contracts.

- Oversee show crew onboarding and act as point of contact for crew.

- Ensure that production work environments are inclusive and respectful for performers, designers, and staff.

- Play a leadership role in creating/knowing health & safety guidelines and maintaining a safe and healthy work environment.

- Act as liaison between administrative staff and production department heads to ensure communication regarding requests for shared spaces, equipment, and personnel support.

- Assist the Director of Production and Facilities and the Facilities Operations Coordinator in Facilities Management duties and oversight to maintain facilities’ appearances and function.

- Assist in season planning,development of and the distribution of the season calendar.

- Assist in creation and help maintain company calendar.

- Participate in long term planning.

- Long weeks and evening/weekend hours required for assigned projects.

Qualifications & Key Competencies

- Three or more years of professional experience in theatrical production management preferred or comparable experience in the performing arts, events management, or live entertainment industry.

- Skilled at managing multiple overlapping and on-going projects with a proven track record of successfully delivering projects within time, human resources, and budgetary constraints.

- Clear and concisewritten and verbal communication skills.

- Experience with and a strong propensity for financial accounting.

- General proficiency with technology and ability to learn and adapt as technology evolves.

- Previous experience with Microsoft Office Suite and Google Workspace.

- Knowledge of safety policies and procedures within a performing arts environment.

- Preferred experience with drafting contracts for over-hire employees.

- AutoCAD, Vectorworks, and/or SketchUp beneficial.

- Ability to operate machinery including but not limited to: general carpentry shop tools, chop saw, jig saw, etc. is a plus

- Strong judgment and management skills to prioritize multiple tasks while paying attention to details.

- Ability to interact and collaborate with a diverse range of designers and staff.

- Willingness to adapt standard practices to the creative processes of a given project or team.

- Ability to maintain a level-headed and calm demeanor under pressure while working in a collaborative team-based structure.

- Ability to work both independently and as part of a coordinated team.

- Creative problem-solving skills.

- Excellent organizational skills and familiarity with standard office procedures.

- Commitment to creating and maintaining a safe work environment.

- Naturally pro-active with a general curiosity to learn and seek solutions.

- This role may involve tasks such as squatting, climbing, crawling, kneeling, walking, pushing/pulling, and handling objects. The ability to carry or lift loads over 50 lbs and work at varying heights may also be required. We encourage applicants of all abilities to apply, and reasonable accommodations can be provided to support individuals in performing the essential functions of this role.

Commitment to Equity, Diversity, and Inclusion

WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.

WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status.

Please find more information on our culture and specific policies at the following links:

• https://www.writerstheatre.org/working-at-wt
• https://www.writerstheatre.org/our-code-of-conduct
• https://www.writerstheatre.org/edi-at-wt

To Apply

Qualified and interested candidates should email a cover letter, resume, and references to productionjobs@writerstheatre.org with the subject line “2024 APM Application.” No phone calls please.

Want to help us improve our hiring process? Please include where you found this job posting when you email us your materials.

Position: Associate Director of Ticket Services

Location: Glencoe/Chicago, IL (in-person)

Department: Marketing & Communications/Box Office

Classification: Full Time

Salary Range: $48,000 – $50,000 commensurate with experience

Reports To: 

-        Director of Marketing & Communications

-        Works closely with Box Office Manager & IT Manager

Supervises/Manages: Box Office Manager and part-time Box Office Associates

Position Summary

• The Associate Director of Ticket Services (ADTS) leads the Box Office team in maintaining a high level of professionalism and industry-leading customer service. 
• The ADTS will advocate for the needs of the WT audience by building deep relationships with subscribers and patrons, acting as the face of customer service for WT. 
• Working with the Director of Marketing  and Communications (DOM), the ADTS helps set and manage earned ticket revenue strategies including but not limited to single tickets, subscription sales and benefits, and other special programs.
• The ADTS is primarily responsible for the annual subscription/season set-up in Tessitura, working with the IT Manager.
• The ADTS will be required to work some nights and weekends during performances. 

Primary Responsibilities

Box Office & Customer Service Leadership:

• Serve as the primary ticket inventory manager for the company.
• Hire, train, supervise, motivate and support a strong and strategic team.  
• Schedule Box Office staff for box office shifts, will call shifts, audience engagement events.
• Working closely with the DOM to create and ensure a streamlined and welcoming audience experience.
• Lead and supervise Tessitura and customer service training of Box Office associates. Serve as a Tessitura superuser within the Box Office.
• Create Box Office, ticketing and customer service policies with the goal of providing industry-leading patron services.
• Work with Associate Director of Audience Services (ADAS) to oversee Access programs and budgets to consistently be an industry leader in Access services. (ie. Large print programs, listening devices).
• Supervise interactions with patrons over the phone, in person and via email, as necessary.
• Resolve patron issues/complaints in a timely manner that is in keeping with organizational policy.
• Greet patrons, customers, donors, artists and vendors with a welcoming presence.
• Maintain Box Office spaces, ensuring appropriate materials are stocked and organized at all times.
• Lead and supervise outreach to and cultivation of group sales, assisting and offering coaching as necessary.
• Organize and submit bi-weekly payroll for Box Office Associates.
• Additional duties as assigned.

Season Maintenance & Planning:

• Develop, maintain, and track departmental income and expense budgets; ensure accurate and timely box office records (daily, weekly, quarterly); generate specialized reports, records, and statistical data.
• Provide input on ticket and subscription pricing and packages.
• Collaborate with Marketing and Database staff to structure demand-based pricing models and sales projections
• Partner with IT Manager and Data Analyst on Tessitura operations including season setup, maintaining a clean database, and streamlined purchase paths.
• Maintain accurate information related to ticketing and customer experience on the WT website.
• Help finalize the season calendar.
• Additional duties as assigned.

Qualifications & Key Competencies

The successful candidate will have:

• Three or more years of team management experience. 
• Extensive customer service experience.
• Advanced knowledge of Tessitura ticketing software.
• The ability to empathize with patrons and staff.
• Enthusiasm and appreciation for live theatre.
• Flexibility, creativity and poise under pressure.
• Superior organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to correctly assess priorities and meet deadlines.
• Proficiency in Microsoft Office Suite.

COVID Safety

WT requires proof of COVID-19 vaccination as a term of employment. 

Commitment to Equity, Diversity, and Inclusion

WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.

WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status. 

Benefits include: medical, dental and disability insurance, vacation and other paid leave, a 403(b)-retirement plan (with employer match) and medical and dependent care cafeteria plans. 

To Apply

Qualified and interested candidates should email a cover letter, resume and any salary requirements to jobs@writerstheatre.org. No phone calls please.

Position: Box Office Manager

Location: Glencoe/Chicago, IL (in-person) 

Department: Marketing & Communications

Salary: Mid 40Ks

Position Summary 

Reporting to the Associate Director of Ticket Services, the Box Office Manager will be a member of the patron services management team and specialize in the theatre’s ticketing operations. Working closely with the Director of Marketing, IT Manager and Data Analyst, the Box Office Manager helps set and manage earned ticket revenue strategies including but not limited to single tickets, subscription sales and benefits and leads subscription call campaigns.

Objectives of Box Office Manager 

The Box Office Manager leads the box office team in maintaining a high level of professionalism and industry-leading customer service.  They will advocate for the needs of the WT audience by building deep relationships with subscribers and patrons, acting as the face of customer service for WT and support the team of associates.  

• Lead and supervise Tessitura and customer service training of associates.  

• Resolve patron issues/complaints in a timely manner that is in keeping with organizational policy.  

• Be a presence to greet patrons, customers, donors, artists and vendors.   

• Maintain Box Office spaces, ensuring appropriate materials are stocked and organized at all times.  

With Assoc. Director and Data Analyst, develop, maintain and track departmental income and expense budgets .

Objectives of Box Office Manager

• Partners with marketing on: dynamic pricing, monitoring house counts, meetings and weekly reports 

• Assists with subscription training; ensure accurate and timely box office records (daily, weekly, quarterly); generate specialized reports, records, and statistical data.  

• Collaborate with Marketing and Data Analyst to structure demand-based pricing models, sales projections and corresponding pricing to maximize revenue.  

• Track and monitor ticket sale trends (single/subscription) to help the Marketing department in planning effective strategies for future subscription and sales campaigns.  

• Partner with IT Manager and Data Analyst on Tessitura operations including season setup, maintaining a clean database, and streamlined purchase paths.  

• Assist Associate Director, Ticketing Services with part-time associate hiring and training 

Qualifications & Key Competencies 

• Team management experience.   

• Customer service experience.  

• Working knowledge of Tessitura ticketing software preferre

• The ability to empathize with patrons and staff.  

• Enthusiasm and appreciation for live theatre.  

• Flexibility, creativity and poise under pressure.  

• Superior organizational and time management skills.  

• Excellent written and verbal communication skills.  

• Ability to correctly assess priorities and meet deadlines.  

• Proficiency in Microsoft Office Suite.  

COVID Safety

WT requires proof of COVID-19 vaccination as a term of employment. 

Commitment to Equity, Diversity, and Inclusion

WT is deeply committed to creating and sustaining an organizational culture that values equity, diversity, and inclusion, as well as promoting a safe, supportive, and collaborative work environment conducive to professional and personal growth. A successful candidate will share these values.

WT is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, or veteran status. 

Benefits include: medical, dental and disability insurance, vacation and other paid leave, a 403(b)-retirement plan (with employer match) and medical and dependent care cafeteria plans. 

To Apply

Qualified and interested candidates should email a cover letter, resume and any salary requirements to jobs@writerstheatre.org. No phone calls please.