Frequently Asked Questions

What’s the best way to get to Writers Theatre?

WT is accessible by the Edens Expressway (I-94), Green Bay Road, the Metra Union Pacific North line, or the #213 Pace bus. Directions & Transportation Details > 

Are there good places to park?  How much does parking cost?

Parking in Glencoe is free during your visit to Writers Theatre. Parking Details >

How long does the show run?

• The run time or length of an individual performance is shown on each production page.
• The length of a production (in weeks and months) is listed on each production page and on the calendar.

Where should I eat while in Glencoe?

There are numerous dining options within the Village of Glencoe and many more in the surrounding areas (within a ten-minute drive). We also have savory and sweet snacks and a full bar and additional beverages at the theatre. Dining > 

Is Writers Theatre fully accessible?

We have fully accessible parking spaces near both of our venues. Parking > 
WT also provides additional services for people with difficulty seeing, hearing or moving. Accessibility >
Feel free to contact the Box Office to find out about Writers Theatre's accessibility accommodations.

What are your cell phone and camera policies?

As a professional theatre in compliance with the Actors' Equity Association, the union of Professional Actors and Stage Managers, Writers Theatre does not allow any photos or video to be taken during performances.

In our intimate venues, the audience and actors are truly sharing a space. Because of this, we ask that all cell phones be turned off (even the vibrations can be heard in our space), and that there be no texting during the production. 

What age is appropriate for Writers Theatre attendance?

It is our policy to grant admittance only to persons 10 years of age or older. Young patrons must be accompanied by an adult. For information about the suitability of individual productions for various ages, contact the Box Office.

I seem to have misplaced my tickets. What should I do?

Not a problem! Simply contact the Box Office and we will reprint them and have them waiting for you at the door (or we will re-send them in the mail if time allows).

What happens if I arrive at the Theatre after the performance has begun?

Due to the intimate nature of our venues and to ensure the safety of our patrons and cast members, patrons who arrive after the performance has begun may not be able to be seated. Additionally, if you leave the theatre during the performance, you may not be re-admitted until intermission. We will make every effort to accommodate late arrivals in other ways until seating is safe and discreet.

I have a conflict for the date I am scheduled to attend. Can I exchange my tickets? 

• Subscribers are welcome to exchange their tickets (up to 48 hours prior to the scheduled performance). In order to exchange for a new performance date/time, contact the Box Office by phone or in person. (We are unable to process any ticket-related requests—including exchanges—via email.)
• Non-subscription tickets are not exchangeable or refundable. They are, however, transferable! If you find that you cannot attend the performance for which you have tickets, you may give friends your physical tickets or have them mention your name at will call.

What if I miss my scheduled performance?

For Subscribers who miss their scheduled performance (or need to exchange tickets with less than 48 hours’ notice), we offer standby tickets to future performances of the same production. Arrive at the theatre 1 hour prior to the performance start time and check in at the Box Office. At curtain, any open seats will be offered to our standby Subscribers.

I misplaced something while at the Theatre. Do you have a lost and found?

We keep track of all lost and found items at the Box Office. To inquire about an item, contact the Box Office. We apologize, but Writers Theatre is not responsible for any items lost at either of our performance venues.

I am not able to attend a production for which I have already purchased tickets. What are my options?

For Subscribers, if it is more than 48 hours prior to your originally scheduled performance, you can exchange your tickets for a different day free of charge by calling the Box Office. Alternatively, up to 24 hours prior to your scheduled performance, Subscribers may donate tickets back to the theatre for a tax-deductible donation by contacting the Box Office. You will be sent a donation confirmation letter for your tax records. 

If you are not a Subscriber, you may transfer your tickets to someone else – such as a friend or family member who would come in your place by giving them your physical ticket(s) or having them mention your name at will call on the day of the performance.